Privacy Policy

1. Who We Are

White Label Suite LLC
10620 Southern Highlands Pkwy, Ste 110-702
Las Vegas, NV 89141
Clark County, Nevada, United States
Support: help.whitelabelsuite.com/help/white-label-suite

2. Our Role in Processing Data

We may act in two roles:

Data Controller — when we collect your information for our own purposes, such as account creation, billing, and marketing.

Data Processor — when our customers use our platform to process data about their own clients. In these cases, our customers are responsible for how that data is used.

3. Information We Collect

3.1 Information You Provide

We may collect:

• Name and contact details
• Email address and phone number
• Billing and payment information
• Business and professional information
• Account login credentials
• Support communications and messages
• Any other information you choose to provide

3.2 Information Collected Automatically

We automatically collect certain technical data:

• IP address
• Device and browser information
• Usage data and activity within the platform
• Pages visited and session data
• Approximate location based on IP

3.3 Information from Third Parties

We may receive information from:

• Analytics providers
• Advertising platforms
• Payment processors
• Public sources and business directories

3.4 Sensitive Information

We do not intentionally collect sensitive personal data. If such data is received unintentionally, it will be deleted when identified.

4. How We Use Your Information

We use your information to:

• Provide and operate the Service
• Process payments and transactions
• Manage user accounts
• Respond to support requests
• Send service related communications
• Improve our platform and user experience
• Detect and prevent fraud or misuse
• Comply with legal obligations
• Conduct internal analytics and research
• Deliver marketing communications

We do not sell your personal information.

5. Marketing Communications

We may send you:

• Product updates
• Educational content
• Promotional offers

You can opt out at any time by:

• Clicking unsubscribe in emails
• Contacting support

Service related emails will still be sent when necessary. We do not share your data with third parties for their marketing without your consent.

6. Legal Basis for Processing

Where applicable, including GDPR, we process your data based on:

• Contractual necessity
• Legitimate business interests
• Legal obligations
• Your consent

7. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to enhance your experience, analyze usage, and support marketing efforts.

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites recognize your device and remember information about your visit.

7.2 How We Use Cookies

We use cookies and similar technologies to:

• Maintain user sessions and authentication
• Remember preferences and settings
• Analyze traffic and usage patterns
• Improve performance and functionality
• Measure marketing effectiveness
• Deliver relevant content and advertisements
• Enhance security and prevent fraud

7.3 Third Party Cookies and Analytics

We may allow third party services to place cookies on your device, including:

• Google Analytics for traffic analysis
• Advertising platforms such as Meta or similar providers
• Other approved analytics or tracking tools

These third parties may collect information about your online activity across different websites.

7.4 Managing Cookies

You can control or disable cookies through your browser settings. Please note:

• Disabling cookies may limit functionality of the Service
• Some features may not work properly without cookies

For more information, refer to your browser’s help documentation.

7.5 Do Not Track Signals

Some web browsers include a Do Not Track feature that signals you do not want your activity tracked. There is currently no universal standard for responding to these signals. As a result, we do not respond to Do Not Track signals at this time. You can manage tracking preferences through your browser settings or third party tools.

8. Data Storage, Retention, and Security

8.1 Data Storage

All data is stored on secure cloud infrastructure located in the United States.

8.2 Data Retention

We retain personal data only as long as necessary:

• Account data is retained while your account is active
• Customer data is deleted within 90 days after account termination
• Support communications are retained up to 6 years
• Billing records are retained up to 7 years
• Marketing data is retained until you opt out

After these periods, data is securely deleted or anonymized.

8.3 Security Measures

We implement safeguards including:

• Encryption in transit and at rest
• Access controls and authentication
• Monitoring and security systems
• Internal data access restrictions

8.4 Data Breach Notification

If a data breach occurs that poses a risk to users, we will notify affected parties in accordance with applicable law.

9. Data Sharing and Subprocessors

We do not sell personal data.

9.1 Subprocessors

We use trusted third parties including:

• Cloud hosting providers
• Payment processors such as Stripe and PayPal
• Customer support platforms
• Analytics providers such as Google Analytics
• Advertising platforms

All subprocessors are contractually required to protect your data.

9.2 Third Party Responsibility

Once your data is transmitted to third party platforms, those platforms operate under their own policies. We are not responsible for their handling of your data.

9.3 Legal and Business Transfers

We may disclose data:

• To comply with legal obligations
• To enforce our Terms of Service
• To protect rights and safety
• During mergers, acquisitions, or business transfers

10. International Data Transfers

Your data may be processed in the United States or other countries. We take reasonable steps to ensure appropriate safeguards are in place.

11. Your Rights

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent

To exercise your rights, contact help.whitelabelsuite.com/help/white-label-suite.

12. California Privacy Rights

If you are a California resident, you have the right to:

• Know what personal data we collect
• Request deletion
• Opt out of data sale
• Non discrimination

We do not sell personal data.

13. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

14. Data Processing for Customers

If you use our platform to process data:

• You are the Data Controller
• We are the Data Processor

You are responsible for complying with applicable laws.

15. Third Party Links

We are not responsible for third party websites linked from our platform.

16. Consent

By using the Service, you consent to this Policy.

17. Changes to This Policy

We may update this Policy at any time. Continued use of the Service constitutes acceptance of the updated Policy.

18. Contact Information

Support: help.whitelabelsuite.com/help/white-label-suite

19. Limitation of Data Liability

To the maximum extent permitted by law:

• We do not guarantee the Service will be error free or uninterrupted
• We are not responsible for data loss beyond our control
• You are responsible for maintaining backups

We are not liable for:

• Loss of revenue or profits
• Loss of data or business opportunities
• Indirect or consequential damages

Our total liability shall not exceed the amount paid by you.

20. Relationship to Terms of Service

This Privacy Policy should be read alongside our Terms of Service. If there is a conflict, the Terms of Service will govern.

21. Data Processing Agreement

21.1 Roles

You are the Data Controller. We are the Data Processor.

21.2 Processing Scope

We process data only to provide the Service.

21.3 Security

We implement appropriate safeguards and confidentiality measures.

21.4 Subprocessors

We may use subprocessors as outlined in this Policy.

21.5 Data Requests

We will assist with data subject requests where reasonably possible.

21.6 Data Deletion

Data is deleted within 90 days of account termination.

21.7 Data Breaches

We will notify you of any breach affecting your data.

21.8 Compliance

We implement measures aligned with GDPR, CCPA, and applicable laws.

22. Contact Information and Data Requests

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or our data handling practices, you may contact us at:

For privacy related requests, including access, correction, or deletion of your data, please submit your request through our support desk or email us directly. We will respond to all verified requests within the timeframes required by applicable law. We may request additional information to verify your identity before fulfilling any data related request.