Refund & Cancellation Policy

1. Subscriptions and Automatic Renewal

Certain components of the Service are billed on a recurring subscription basis (monthly or annually). Subscriptions automatically renew at the then-current rate at the end of each billing cycle until canceled. By purchasing a subscription, you authorize the Company and our payment processors to charge your payment method for all recurring subscription fees associated with your account.

2. How to Cancel

You may cancel your subscription at any time through your account settings or our support portal. Cancellation must be initiated before the start of the next billing cycle to avoid being charged for that cycle. Cancellation takes effect at the end of the current billing period, and you will retain access to the Service through the end of the period for which you have paid.

3. No Refund for Failure to Cancel

Failure to cancel before renewal will result in the next billing cycle being charged in full, and no refund will be issued for that cycle.

4. Free Trials

We may offer free trials at our discretion. If you provide a payment method to access a trial: (a) you will not be charged during the trial period; (b) we will send a notice to your registered email address at least three (3) days before the trial ends; and (c) at the end of the trial, you will be automatically charged the applicable subscription fee unless you cancel before the trial period ends. We reserve the right to modify, limit, or terminate any free trial offer at any time.

5. Failed Payments

If a payment fails, we may suspend access to the Service until payment is successfully processed. We may attempt to reprocess failed payments and charge associated fees as permitted by law. You are responsible for keeping your billing information current.

6. Wallet Funds

Certain features of the Service, including lead searches, data lookups, skip-tracing, and other usage-based functionality, are paid for using funds maintained in your account wallet ("Wallet Funds"). Wallet Funds are non-refundable, non-transferable, and have no cash value. Wallet Funds may not be withdrawn, redeemed for currency, transferred between accounts, or used outside the Service. Wallet Funds expire twelve (12) months after the date of purchase.

If your account is terminated for material breach of the Terms of Service, including non-payment, fraud, or abuse, any unused Wallet Funds are forfeited without refund. Voluntary cancellation, closure, or termination of an account by the account holder will result in the immediate forfeiture of any remaining Wallet Funds balance. Upon cancellation, the Wallet Funds balance will be reduced to zero and may not be reinstated, refunded, transferred, or credited toward any future account.

7. Refunds

Due to the digital, on-demand nature of the Service, all sales are final and no refunds are issued.

8. Non-Refundable Circumstances

Without limiting the foregoing, no refunds will be issued for: (a) partial usage of any subscription period or service; (b) unused, expired, or forfeited Wallet Funds; (c) failure to cancel a subscription before renewal; (d) accounts terminated for breach of the Terms of Service; or (e) chargebacks initiated without first contacting Company support to seek resolution.

9. Chargebacks and Payment Disputes

You agree that initiating a chargeback or payment dispute without first attempting to resolve the issue through our support portal constitutes a material breach of the Terms of Service and may result in immediate termination, forfeiture of access and Wallet Funds, and recovery of associated costs and fees.

10. Price Changes

Changes to recurring subscription fees take effect at the next billing cycle following posting of the updated pricing within the Service or on the Company's website. If you do not accept the updated subscription fees, your sole remedy is to cancel your subscription before the next billing cycle.

11. Resellers and White-Label Partners

If you resell or offer the Service to your own end customers, you are responsible for maintaining and enforcing your own published refund policy with those end customers, and for all support, billing, and customer service obligations to them. This Policy governs only transactions between you and the Company.

12. Contact Us

To cancel your subscription or ask a billing question, contact our billing team at [email protected] or reach support at help.whitelabelsuite.com/help/white-label-suite.

White Label Suite LLC
10620 Southern Highlands Pkwy, Ste 110-702
Las Vegas, NV 89141
Clark County, Nevada