Stop being your clients' help desk.
Agency Support for HighLevel is White Label Suite's sister company. They give your HighLevel clients 24/7 white-label live chat, ticket and Zoom support, plus in-depth onboarding, so you can go sell while they handle the rest.
Visit Agency Support for HighLevel →Trusted by 1500+ HighLevel agencies, SaaS teams & enterprises · SaaSPRENEUR Award winner
Sound familiar?
Growing a HighLevel agency is exciting. Answering every client question yourself isn't.
Your day disappears into troubleshooting
Client questions and tickets pile up, and you're the one answering them.
Clients need help at 3 AM
They don't stop needing help after business hours, but you can't be on call 24/7.
Clients get stuck learning HighLevel
It's powerful, but clients who aren't tech-savvy often get lost.
Weak onboarding turns into churn
When clients never get set up properly, they get frustrated and cancel.
You're doing everything yourself
Hiring and building a full-time support and onboarding team is expensive.
You need your brand front and center
Your clients should only ever see your brand, never a third party's.
How Agency Support solves it
Each headache, matched to the fix.
24/7 live chat plus ticket/email support for your sub-accounts. 168,000+ tickets resolved.
Support runs 24/7, with a 14-second average live chat response.
Unlimited Zoom support for clients who aren't tech-savvy, plus a white-label knowledge base and 12 account set-up videos.
In-depth onboarding with an onboarding portal, a 7-day push sequence, and an after-sign-up snapshot. Platinum adds 1:1 onboarding and weekly group training.
The benefits of a large support team, without hiring one yourself.
100% white label. Client communication comes from an unbranded domain, and you get all the credit.
How it works
Up and running in about an hour.
Pick your plan
Choose Done-With-You or Done-For-You support.
Complete agency onboarding
Once you hand over your Agency Onboarding Kit, setup takes an hour or less.
Go sell
Support and onboarding run under your brand, so you can focus on growth.
Two ways to get support
Both cover your agency and your clients 24/7 under your brand. The difference is who does the work.
Done-With-You Support
Best for agencies whose clients like learning the platform. The team coaches your clients through building and fixing things themselves.
- 24/7 white-label live chat
- Ticket / email support
- Unlimited Zoom support for your clients
- White-label knowledge base
- After-sign-up snapshot & 7-day push onboarding sequence
- Gray-label welcome video & onboarding portal
- 12 account set-up videos
- Private Slack channel & live sales coaching calls twice a week
- Platinum adds: 1:1 onboarding, weekly group training, done-for-you A2P registration, customized onboarding SOP, UpHex onboarding & campaign creation
Done-For-You Support
Best for agencies selling done-for-you solutions. When a client reaches out, the team takes the request over, builds it in their sub-account, and hands it back finished.
- Unlimited sub-accounts & unlimited done-for-you task requests
- 24/7 white-label live chat, Zoom & ticket support
- Workflows, funnels, websites, email/SMS, AI agents & integrations built for your clients
- Wix, WordPress & Weebly sites rebuilt in HighLevel
- Done-for-you onboarding with A2P registration included
- 1:1 onboarding for 10 sub-accounts a month, plus 10 weeks of training
- Dedicated account manager, private Slack channel & Agency Dashboard
- UpHex, Assistable & Thinkrr onboarding and support
- Weekly coaching every Thursday at 1 PM Pacific
Numbers that speak for themselves
Agency owners including Andy Audate, Joshua Centers, Ron Graziano, Akbar Sheikh and Jason Buckner share their experience in video testimonials on the Agency Support site.
Quick answers
Will my clients know it's not me?
No. Agency Support is 100% white label. Client communication comes from an unbranded domain and never mentions "Agency Support" or "HighLevel".
What are the support hours?
24/7. Plans cover both your agency and your sub-accounts.
Can they do the work for my clients?
Yes, with Done-For-You (Premium). If it lives in HighLevel, the team builds it. Your clients just provide the written content.
Do I need a specific HighLevel plan?
No. Agency Support works with all HighLevel plans.
Can they support my custom setup and snapshot?
Yes. They've supported hundreds of different accounts.
Get your time back. Go sell.
Let our sister company handle your clients' support and onboarding while you focus on growth.
Explore Agency Support for HighLevel →Integrates With Your Favorite Tools
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